FAQs

Q. What are the benefits of staying in a serviced apartment?

A. Serviced-Lettings.com’s serviced apartments provide guests with much more flexibility, control and freedom than hotels do. All apartments are fully furnished, providing a separate bedroom, living area and fully equipped kitchen. All apartments have a Digital TV and broadband internet access.

Q. What is included in the rate?

A. Rates are fully inclusive of all utilities, a housekeeping service (including bed linen and towel change), broadband internet and digital TV (satellite where stated). All apartments are fully furnished and equipped with cooking utensils and crockery.

Q. Can I view your serviced apartments in London prior to making a reservation?

A. Yes, subject to availability. Please contact our reservations team to arrange a viewing.

Q. Can I pay for my serviced apartment on departure?

A. No. Payment is required at the time of booking and prior to check-in. Unlike hotels, few serviced apartment buildings have a manned reception or the facility to take payment at the time of check-in. At the time of booking you will be asked for full payment unless otherwise agreed.

Q. What methods of payment do you accept?

A. All major debit and credit cards are accepted, or bank transfer.

Q. What are the terms of cancellation?

A. Please familiarise yourself with Serviced-Lettings.com’s terms and conditions, as all bookings are subject to these terms.
Unless you comply with the terms of our Cancellation and Early Departure Policy as stated in our Terms and Conditions of Business, we reserve the right to charge you for early cancellation.

Q. Can I extend my booking?

A. Yes, subject to availability. If you believe that you are likely to need to extend your accommodation period beyond the period originally booked and paid for, then you should notify us of this requirement as soon as possible.

We cannot guarantee any extension of your accommodation period. Subject to availability.

Q. What time can I check in/check-out?

A. Check-in after 12:00pm
Check-out before 11:00am
In the event of you arriving early in the morning, we recommend you book from the previous night so you can go directly to your apartment on arrival.

Q. Are towels and bed linen provided?

A. Our rates include bed linen and towels and these are changed on a weekly basis.

Q. Do you have luggage storage facilities?

A. No, you will need to take all luggage and personal items with you when you check out.

Q. Is broadband Internet service provided?

A. Yes, broadband is available in all apartments and is included in the rate.

Q. Is it possible to make group bookings?

A. Yes, it is possible to make group bookings. Our team are highly experienced and familiar working with companies with group accommodation requirements.

Q. Is it possible to request an extra bed?

A. Extra beds can be provided subject to the size of apartment and there being sufficient space. These are charged at £50 + VAT. Please advise reservations at the time of booking.

Click on the location to view our portfolio of available properties